Privacy Policy

West Virginia Electric Supply Company, doing business as WV Supply (“WV Supply,” “we,” “our,” or “us”), operates the website https://www.wvsupply.com and the Virtual Interview application (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when using our Services, including:

• Name and username
• Email address
• Phone number
• Job title
• Login credentials (passwords are stored in encrypted form)
• Audio, video, and interview responses submitted through the Virtual Interview platform
• Communications with us

We do not intentionally collect:

• Payment information
• Credit or debit card numbers
• Billing information
• Information from children under 13

2. How We Use Your Information

We use collected information to:

• Conduct and manage virtual interviews
• Evaluate candidates and document interview results
• Communicate with users
• Provide customer support
• Improve and maintain our Services
• Ensure system security and integrity
• Meet legal and regulatory requirements

We do not sell personal information.

3. Use of AI and Third-Party Service Providers

Our Virtual Interview platform uses third-party artificial intelligence and avatar technology providers, including HeyGen and LiveAvatar.

When you participate in an interview, your audio, video, images, and responses may be processed and stored by these providers to deliver the service.

These providers may collect and process data in accordance with their own privacy policies and security standards.

We require these providers to use personal information only to perform services on our behalf and to protect it using appropriate safeguards.

Users are responsible for ensuring they have proper authorization to submit any personal likeness, voice, or content.

4. Legal Basis and Consent

By using our Services, you consent to:

• The collection and processing of personal information
• The use of third-party AI platforms for interview delivery
• The storage and review of interview records for employment purposes

Participation is voluntary. You may decline to use the Virtual Interview platform if you do not agree.

5. Data Retention

We retain personal information only as long as reasonably necessary for:

• Recruitment and hiring decisions
• Recordkeeping obligations
• Legal compliance
• Internal business purposes

Information may be deleted, anonymized, or archived when no longer required.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

• Encrypted password storage
• Access controls
• Secure hosting environments
• Monitoring and audit controls

No system can guarantee absolute security. Users provide information at their own risk.

7. User Rights and Choices

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information, subject to legal obligations
• Ask questions about data use

Requests may be submitted using the contact information below. We will respond within a reasonable timeframe.

8. Sharing of Information

We may share information only with:

• Authorized WV Supply personnel
• Technology service providers (including HeyGen and LiveAvatar)
• Legal authorities when required by law
• Professional advisors (legal, accounting, compliance)

We do not share information for marketing or advertising purposes.

9. Children’s Privacy

Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

10. Cookies and Tracking Technologies

Our website may use standard cookies and similar technologies to support functionality and analytics. These technologies do not collect sensitive personal data and may be managed through browser settings.

11. International Data Transfers

Our Services are operated in the United States. Information may be processed and stored on servers located in the United States. By using our Services, you consent to such processing.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of the Services constitutes acceptance of changes.

13. Contact Information

14. Third-Party Privacy Policies

This Privacy Policy does not govern the practices of third-party providers. For more information, please review:

• HeyGen Privacy Policy
• LiveAvatar Privacy Policy

Their policies govern how they collect and process data within their platforms.